Privacy Policy

1. Information we collect

We collect only what we need to deliver food to you and keep your account safe:

• Account details — your full name, email address, phone number, school or workplace, and password (stored encrypted, never in plain text).
• Delivery information — your delivery address, bus stop or hostel, town (Epe, Ikorodu, Ijebu Ode), preferred delivery window and any delivery notes.
• Order and subscription data — the meals you order, meal credits used, order codes, delivery status and order history.
• Payment information — payments are processed by Paystack. We never see or store your full card number. We store a payment reference and, if you choose recurring billing, a secure authorisation token issued by Paystack.
• Location data — if you tap “Use my current location”, your device shares GPS coordinates with us purely to suggest the nearest bus stop or address. You can decline and type your address instead.
• Technical data — device type, browser, and log data used to keep the service secure and diagnose faults.

2. How we use your information

• To create and manage your account, wallet and subscription plan.
• To prepare, package and deliver your meals, and to share the delivery address and phone number with the assigned kitchen and rider.
• To process payments, wallet top-ups, refunds and merchant payouts.
• To send order confirmations, delivery updates, and important service notices by email or WhatsApp.
• To operate referrals, bonus credits and promotions.
• To detect fraud, abuse of free credits, and to keep the platform secure.

3. Who we share it with

We do not sell your personal data. We share the minimum necessary with:

• Partner kitchens — your first name, order details and delivery window.
• Riders — your name, phone number and delivery address for the active delivery only.
• Paystack — for payment processing and payouts.
• Email and hosting providers — to send transactional emails and run the platform.
• Authorities — where we are legally required to do so.

4. How we protect your data

Your data is stored on encrypted, access-controlled infrastructure. Every database table is protected with row-level security so that one customer can never read another customer’s orders, wallet balance or personal details. Financial fields such as wallet balances and meal credits can only be changed by our verified server systems, never directly from a browser.

5. How long we keep it

Account and order records are kept while your account is active and for up to 6 years afterwards for accounting, tax and dispute-resolution purposes. Location coordinates used for address suggestions are not stored after the address is chosen.

6. Your rights

• Request a copy of the personal data we hold about you.
• Correct anything that is wrong — you can edit most details in your dashboard.
• Ask us to delete your account and personal data (we may keep records we are legally required to keep).
• Opt out of marketing messages at any time using the unsubscribe link.

To exercise any of these rights, email adewaleayomide619@gmail.com.

7. Children

BetterChop is intended for people aged 16 and above. We do not knowingly collect data from children under 16.

8. Changes and contact

We may update this policy as the service grows. Material changes will be announced on this page and, where appropriate, by email. Questions? Contact us at adewaleayomide619@gmail.com.