Terms & Conditions

1. Your account

• You must give accurate details — full name, phone number, email and a real delivery address — so that your food reaches you.
• You are responsible for everything done through your account. Keep your password private.
• One person, one account. Accounts created only to farm referral bonuses or free credits will be closed and the credits removed.

2. Meal plans and meal credits

• A subscription gives you a set number of meal credits for the plan period. One credit covers one meal from the BetterChop menu plan.
• Credits are tied to your account, cannot be transferred or exchanged for cash, and expire at the end of the plan period unless we say otherwise.
• Subscribers can add up to 4 breakfast meals and 4 dinner meals to a single cart. Non-subscribers can check out up to 2 meals at a time.
• Some menu items are marked unavailable from time to time. Availability is shown live on the menu plan.
• If you enable recurring billing, your plan renews automatically on the renewal date using the payment authorisation you approved. You can cancel renewal any time before that date from your dashboard.

3. Wallet and payments

• Payments are processed by Paystack. We do not store your card number.
• Your BetterChop wallet can be topped up and used to pay for orders. Wallet balance is store credit — it is not a bank account, earns no interest, and is generally non-refundable to cash except where required by law.
• Prices shown at checkout are final and are re-verified on our servers before the order is accepted.
• Subscribers do not pay platform or delivery fees on plan meals. Non-subscribers pay the platform and delivery fees displayed at checkout. Home delivery attracts an additional surcharge shown before you pay.

4. Orders and delivery

• Every order gets an order code. Present it — or your subscriber BCSUB code — to the rider so the delivery can be confirmed.
• Deliveries run within the delivery windows shown for each kitchen and meal type. Orders placed outside a window are queued for the next one.
• We deliver in Epe, Ikorodu and Ijebu Ode. You will only see kitchens that serve your town.
• Please be reachable on the phone number on your account. If a rider cannot reach you or nobody collects the order after a reasonable wait, the meal may be forfeited.

5. Cancellations and refunds

• An order can be cancelled free of charge before the kitchen starts preparing it. After that, the meal cost is not refundable.
• If a meal is not delivered, arrives materially wrong or is unsafe to eat, report it within 24 hours with photos. We will refund the meal to your wallet or restore the meal credit.
• Subscription fees are not refundable once credits have started being used, except where we fail to deliver the service.

6. Partner kitchens and riders

• Partner kitchens are independent businesses responsible for the preparation, quality and food-safety standards of their meals. BetterChop meal-plan meals are prepared under our own arrangement.
• Kitchens and riders must serve the town selected during onboarding and follow applicable food-handling and traffic laws.
• Merchant earnings are paid out to the bank account provided. Payouts are subject to successful verification and processor availability.

7. Acceptable use

Do not misuse the platform: no fraudulent orders or chargebacks, no attempts to access other users’ data, no scraping, no interference with our systems, and no abusive behaviour towards kitchen staff or riders. We may suspend or close accounts that break these rules.

8. Allergies and food safety

Meals are prepared in kitchens that handle common allergens including peanuts, fish, eggs and dairy. We cannot guarantee an allergen-free meal. If you have a food allergy, please contact us before ordering.

9. Liability

We work hard to keep BetterChop running, but we do not promise uninterrupted service. To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order.

10. Changes, law and contact

We may update these terms; the version on this page always applies. These terms are governed by the laws of the Federal Republic of Nigeria. Questions or complaints: adewaleayomide619@gmail.com.